License extension policy
Event Log Explorer registered customers are entitled to free maintenance (support and upgrades) during one year from date of purchase. If your Free maintenance period has expired (you purchased the software more then one year ago), you can extend the maintenance period for the next year, by ordering the license at a discounted price.
Commercial license extension
You have two options when the period of free upgrades and technical support is over: Standard license extensionStandard license extension is available after 2 months after the end of the previous period of upgrades & support or if you use offline methods of payment. Grace license extension
Grace license extension is available for 2 months after the end of the previous period. The payment must be paid within 2 months from the expiry of the current period of free upgrades and support. You can always check when your period of free upgrades expires right in the program - Main menu -> Help -> About. Grace license extension available for online buyers only. If you place a purchase order, you should choose Standard license extension.
| Product name | Upgrade type | Price per user (in US dollars) | Action |
|---|---|---|---|
| Event Log Explorer standard edition |
Standard license extension | $74.00 volume discounts available |
Order now |
| Event Log Explorer standard edition |
Grace license extension | $49.00 volume discounts available |
Order now |
Personal license extension
You can extend the paid personal license at US$ 24.50. Order now
If you do not receive your product license within a reasonable amount of time (usually two business days for credit card payments or two weeks for other payments), please notify us by submitting the trouble ticket! We apologize for any inconvenience caused by such delays.