Upgrade policy
Event Log Explorer registered customers are entitled to free upgrades during one year from date of purchase. If your Free upgrade period has expired (you purchased the software more then one year ago), you can extend the upgrade period for the next year, by ordering the upgrade license at a discounted price.
Commercial license upgrade
You have two options when the period of free upgrades and technical support is over: Standard license extensionStandard license extension is available after 3 months after the end of the previous period of upgrades & support or if you use offline methods of payment. Grace license extension
Grace license extension is available for 3 months after the end of the previous period. The payment must be paid within 3 months + 5 workdays from the expiry of the current period of free upgrades and support. You can always check when your period of free upgrades expires right in the program - Main menu -> Help -> About. Grace license extension available for online buyers only. If you place a purchase order, you should choose Standard license extension.
| Upgrade type | Price (in US dollars) | Action | |
|---|---|---|---|
| Event Log Explorer Support/Upgrade (per-user licensing) |
Standard license extension | $74.00 volume discounts available |
Upgrade now |
| Event Log Explorer Support/Upgrade (per-user licensing) |
Grace license extension | $49.00 volume discounts available |
Upgrade now |
Personal license upgrade
Upgrade of the paid personal license costs US$ 24.50. Upgrade now
If you do not receive your product license within a reasonable amount of time (usually two business days for credit card payments or two weeks for other payments), please notify us by submitting the trouble ticket! We apologize for any inconvenience caused by such delays.